Tealeaf Technology Inc, a Customer Experience Management (CEM) company, announced on Monday (18 June) that eHarmony, an Internet relationship service, is working with Tealeaf to improve the online experience for its 15m registered users and provide actionable Ebusiness insights.
According to the company, eHarmony is using Tealeaf CX to gather website usage insights that can be utilised across the organisation. Engineering is able to detect and resolve any issues before they impact a large number of users; the Product Team can monitor website usage to improve eHarmony's offerings; the Marketing Team can see website flows through different campaigns; and the Customer Care Team can track down specific user sessions to better assist customers who report issues.
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